Position Summary

A Customer Support Representative is responsible for processing orders for merchandise received by mail, telephone, fax, email, or personally from customers or company employees. Provide excellent customer service and solutions and services to customers’ needs.

Work Schedule: Monday-Friday 8:30am-5pm

Responsibilities

· Answer incoming calls and follow up on customer questions and concerns.

· Review all Net Express orders and make corrections as necessary.

· Coordinate special deliveries, orders, and requests.

· Edits orders received for price and nomenclature.

· Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed by the customer.

· Writes or types order forms, or enters data into the computer, to determine the total cost for the customer.

· Provides timely and accurate information to incoming customer order status and product knowledge requests.

· Processes customer orders/changes/returns according to established department policies and procedures.

· Works closely with the warehouse for any order discrepancies and inventory issues.

· Partners with the sales team to meet and exceed customer service expectations.

· Carry out other duties and responsibilities as may be assigned or required.

Qualifications

Education & Experience

· High School Diploma or equivalent degree.

· 0-2 years of experience in a customer service environment.

· Familiarity with Microsoft Office Suite.

· Proficient with the English language.

Other Qualifications

· Strong phone contact handling skills and active listening skills.

· Customer orientation and ability to adapt/respond to different types of characters.

· Ability to multi-task, prioritize, and manage time effectively.

· Experience working with an ERP system is not required but is a plus.

· Able to work in a general office environment.

· Be able to pass a background check and drug test for pre-employment screening.

· Legally permitted to work in the United States.

About Us

Together, We Are More.All Surfaces, headquartered in Bloomington, MN, is an industry leading distributor of flooring and flooring installation products, serving the Upper-Midwest and Mountain West for over 76 years. Comprised of All Tile CCS, Blakely Products Company Inc.,, Cartwright Distributing, LLC, Jer-And Inc.,Tri-State Wholesale Flooring, LLC and Walcro LLC, All Surfaces’ knowledgeable team and 50 location distribution network serves residential and commercial flooring contractors, builders, and retailers across 16 states.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Wood Dale, IL 60191: Relocate before starting work (Required)

Work Location: In person